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VirtualText by VirtualPBX

Schedule a VirtualText Demo

VirtualText unifies your SMS, MMS, and webchat into a single, intelligent shared inbox, ensuring your team never starts a conversation from scratch. By integrating AI playbooks and sentiment analysis, VirtualText protects your company’s reputation by providing 24/7 coverage and instant, on-brand responses.

Intelligent Shared Inbox

Centralize SMS, MMS, and webchat into one threaded history, preventing disconnection.

Powerful AI Agents & Playbooks

Deploy "extra hands" that handle inquiries using playbooks generated from your website.

Sentiment Analysis & Observations

Take cues from sentiment analysis alongside conversations and track outcomes with observations.

Backchannel Collaboration

Discuss conversations and start huddles internally right alongside the customer thread.

Unified Webchat, SMS, and MMS with Powerful AI Insights

AI Continuity: Our AI agents use your specific company knowledge to provide 24/7 support, ensuring service stays steady even when your team is stretched thin.
Unified Visibility: Keep context visible across SMS and webchat. With a shared inbox and clear handoffs, any team member can step into a conversation and respond with the familiarity and accuracy of a long-term partner.
Reputation Protection: Don’t let volume spikes lead to missed details or repeated questions. Integrated intelligence and sentiment analysis help you spot high-priority conversations so you can protect customer satisfaction.
Rapid, Compliant Onboarding: We offer a simple 10DLC registration path designed specifically for small businesses, so you can start texting professionally without waiting for weeks.

Capture More Leads and Better Serve Your Customers

A demo provides an opportunity to discuss your business’s unique communication needs and receive a personalized solution tailored to your business. We can even create a sample webchat page for you to experiment with, tailored for your websites primary goals – like capturing more leads or responding to customer inquiries.